This position joins our team of analysts who assist application administrators and our customers (medium to large organizations world-wide) configure, manage and troubleshoot their Hitachi ID Systems IAM enterprise software solutions.
Awarded by Acquisition International in 2019, as best in Privileged Access Management Solutions, Hitachi ID Systems is an innovative identity management specialist focused solely on developing, selling and deploying solutions that manage and control identities, entitlements and credentials. Hitachi ID Systems works with a multitude of Fortune 500 companies on a global scale to provide world class identity solutions.
You will provide technical support to our customers application administrators via phone, e-mail, WebEx andVPN. Customer inquiries may be challenging - covering web services, directories, networks, Windows, Unix/Linux, databases, midrange and even mainframe systems. You will respond to 2-6 customer issues per day and focus on customer satisfaction, not call volume.
You are an IT analyst and want to work with others who are just as skilled as you are. You have experience with a wide range of systems and platforms and always want to learn more. Your background may be a system administrator in a similar position where you were not limited to just one product or platform. You always want to learn more.
Specifically, successful candidates must have:
3+ years of full-time system administration or similar IT experience.
Strong verbal and written communication skills.
Ability to configure and manage most of the following systems:
IIS or Apache (including writing HTML, CSS)
Active Directory or LDAP
MSSQL, Oracle or MySQL (including writing SQL queries)
Networks (IP routing, TCP filters)
Ability to read and edit short programs or scripts in at least one programming or scripting language.
Extensive medical, dental and vision care plan paid by the employer.
RRSP plan with matching employer contributions.
Initially 3 weeks of paid annual vacation (4 weeks at 5 years, 5 weeks at 10, 6 weeks at 15).
Great work environment - informal, social committee, centrally located offices.
Challenging work with many learning opportunities.
Opportunities for career development.
Hitachi ID Systems is an equal opportunity employer.