Business Area Manager - Jobs in Halifax, NS - 461628

Innomar Strategies
Job Summary
  • Job Type
    Full Time



Job Description

RSUM DE L'OFFRE

Type de contrat:
Employ plein temps

Lieu:
Halifax

Type de poste:
Gestion

Exprience:
Not Specified

Date de Publication:
10/8/2019
DESCRIPTION DE L'OFFRE

POSITION SUMMARY:
The Associate Manager, Nursing, & Patient Services reports directly to the Manager, Nursing, Clinics, & Patient Services and has the overall responsibility for the coordination of nursing services for his/her assigned team of regional Field Nurses. In this leadership position, the Associate Manager provides support, training, and supervision to ensure the highest level of quality patient care, that program requirements are met, and that the College of Nurses standards are maintained. The Associate Manager is also responsible for implementing processes to optimize efficiencies and staffing, control expenses, and to ensure collaboration between the nursing team and other divisions of Innomar AmerisourceBergen Specialty Canada. Additionally, the Associate Manager, Nursing, & Patient Services provides specialized infusion/injection therapies and nursing services to oncology, auto-immune and rare disease patients in outpatient clinics or homecare settings.

PRIMARY DUTIES AND RESPONSIBILITIES:60% of time:
Manages a remote team of 20-30 Field Nurses within assigned geographical territory
Provides training for new Field Nurses on departmental policies, procedures, and administrative tasks
Provides front line support to the Field Nurses in clarifying nursing issues, payroll concerns, vacation authorization and scheduling issues
Serves as the primary reviewer of nurse timesheets/expenses to ensure proper completion and accuracy
Coordinates nurse scheduling with Scheduling Coordinator to ensure maximal efficiency and utilization of resources
Regularly conducts performance appraisals for Field Nurses as per company protocols
Liaises with Human Resources as necessary
Achieves Key Performance Indicators for clinics and nursing operation services
Reviews and audits all protocols related to Field Nurses, clinics and staff training
Implements all program and departmental policies and protocols at the regional level
Ensures program requirements are met and College of Nurses standards of practice are maintained
Travels as required throughout assigned territory and quarterly to head office for management meetings
Maintains lines of communication with the program managers, field nurses and all other employees and clients
Performs other duties and tasks as required

40% of time:
Administers medications (IV, IM and SC) in the patients home or specialty clinics setting
Monitors post-injection/infusion treatments as well as chart and report on all activities as directed by program protocols
Provides patient education based on program protocols, individually or in groups
Ensures regular, predictable availability to meet appointment scheduling needs in an efficient and cost-effective manner to provide patients with quick access to necessary therapies
Coordinates with patients, case managers, physicians, scheduling and other departments to meet established timelines for scheduling appointments, treatments, and communication of information
Participates regularly in telephone consultations and/or web based meetings/training sessions to share information, and uphold professional practice standards
Consults with physicians, pharmaceutical and biotechnology clients regarding education and implementation of product specific programs
Adheres to professional nursing s
The Business Area Manager (BAM) reports directly to the Regional Business Leader (RBL) and has the overall responsibility for the coordination of nursing services for his/her assigned team of regional Field Nurses within their assigned integrated business unit (IBU). In this leadership position, the BAM provides support, training, and supervision to ensure the highest level of quality patient care, that program requirements are met, and that the College of Nurses' standards are maintained. The BAM is also responsible for implementing processes to optimize efficiencies and staffing, control expenses, collaboration and clinic coordination in order to manage the overall upkeep within their clinics, and also to ensure collaboration between the nursing team and other divisions of AmerisourceBergen.

PRIMARY DUTIES AND RESPONSIBILITIES:
Percentage of time is estimated and the BAM will collaborate with the RBL as it relates to projects including time management.

60% (estimated) day to day business operations and actions to drive KPI targets for geo-territory:

Manages a remote team of Field Nurses within assigned geographical territory
Achieves Key Performance Indicators for clinic and nursing operations, including budget and expense controls
Monitors demand for clinic and nursing services to ensure adequate resource availability to meet customer and patient care services required within assigned region; Maintains a high level of excellence through audits of clinics and nursing, including protocols and on-site visits
Manages clinic growth opportunities including site identification and establishing new clinic sites
Achieves Key Performance Indicators for clinics and nursing operation services
Reviews reports as it relates to field nurse staff training and ensure that their nurses are compliant
Continuously reviewing and managing the availability of your staff to ensure that it meets the needs within the IBU
Collaboration with Scheduling Associates to ensure efficient appointment scheduling that fall in line with KPI's (6 hrs/wk)
Responsible for being on call to cover any emergency excursions, sick/emergency calls and or clinical questions
Communicates and implements all program and departmental policies and protocols at the IBU level
Establishes and maintains excellent customer relationships (patients, manufacturers etc.) within assigned territory
Interview and manage the onboarding and orientation of new staff and appropriately ensure adequate resourcing for new program launches
Ongoing performance management (not limited too annual performance reviews, objective-setting and training planning) for all direct reports; including ensuring that the HRIS system is maintained
Ensuring quarterly reviews on nursing staff within the IBU to ensure that they are working within the appropriate policies and procedures
Analyzes, plans and implements process improvements to achieve utilization and efficiency targets
Ensures program (internal/external) requirements are met as it pertains to processes and applicable documentation
Ensure that the nurses within their IBU are working under the College of Nurses' and or Associations standards of practice are maintained; (including maintaining annual nursing licensing)
Ensure that all nurses are certified based on the requirements of a RN or RPN/LPN
Travels as required throughout assigned territory (including clinic visits to conduct clinic audits as per frequency required) as well as regular travel for management meetings at head office
Prepare and present Quarterly Business Reviews
Coordinates all requested clinic visits/tours
Participates regularly in teleconferences or d/or web based meetings to collaborate and share information
With discretion, occasional opportunity to provide specialized infusion/injection therapies and nursing services to oncology, auto-immune, rare disease and other therapeutic areas to patients in outpatient clinics or homecare settings

20% (estimated) KOL:
Execution on key deliverables to maximize on nursing operational imperatives
Actively strengthening and maintaining existing relationships with KOL partners

15% (estimated) Collaboration with other key internal and external stakeholders, including but not limited to:

Liaising with other Managers, Field Case Managers, Senior Managers and Directors to create and implement a team approach to service delivery and planning to ensure optimal customer service and seamless program execution in the field, as well as key pharmaceutical and physician/clinic customers

5% (estimated) Administrative, training, corporate activities:

Organize and coordinates training for new Field Nurses on departmental policies clinical skills, procedures and administrative tasks
Provides front line support to the Field Nurses in clarifying nursing concerns, payroll concerns, vacation authorization and scheduling issues
Serves as the primary reviewer of nurse timesheets/expenses to ensure proper completion and accuracy(10 hrs/wk)
Complete incident reports and corrective action plans(CAPA's) as per company policy
Ensuring continuous quality improvement and compliance with monthly, quarterly and annually auditing as it pertains to OCC/QA standards
Performs related duties and tasks as required

PROFIL REQUI
BScN/equivalent or working towards the degree; Registration with the College of Nurses in your home province is a requirement
CVAA certification an asset
BCLS/CPR required and ACLS (optional/as required)
Minimum 5 - 7 years nursing experience
Minimum 2 to 5 years of management experience or working with a remote team or related experience in managing and guiding people an asset
Experience in nurse training & education
Experience working with the biotechnical/pharmaceutical industry an asset
Availability and willingness to travel as per business need a must
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Bilingualism French/English an asset
Excellent communication and administrative skills

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Excellent clinical skills as a nurse including IV initiation, physical assessment, autonomy
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills and attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Proficient presentation skills
Hold and maintain a valid, non-expired, unrestricted drivers license

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
BScN; Registration with the College of Nurses in your home province
CVAA certification an asset
BCLS required, ACLS required
Minimum 5 years nursing experience
Experience in nurse training & education; nursing management an asset
Experience working with the biotechnical/pharmaceutical industry
Available to travel
Excellent computer skills (Excel, Word, Power Point, Outlook)
Excellent communication and administrative skills

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Excellent clinical skills as a nurse including IV initiation, physical assessment, autonomy
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Proficient presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

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