Business Support Analyst - Jobs in Calgary, AB - 631432

City of Calgary
Job Summary
  • Job Type
    Full Time
  • Telecommuting

Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

This position is responsible for integrating business processes, detailed analysis of information, user requirement surveys, and technology into interactive Knowledge Management applications. This is done through liaison between the Assessment Business Unit, Information Technology (IT) and internal service providers or external vendors. This position plays a major role in the support, assessment and analysis of system changes, and tactical management of the information systems, services, and environment to meet the business units operational needs and technology improvement plans. Primary duties include:
Provide cross-functional analysis of Assessment systems in support of defined business processes and operational integrity.
Oversee problem and change management for Assessment business systems and associated documentation.
Strategic development of business and operational systems used by the business unit.
Support staff in the delivery of the information systems program, services and projects.
Contribute to strategic planning and project coordination for technology improvement initiatives and special projects, including various reporting activities.
Provide technical support and information to users as required.
Anticipate, research and develop solutions to address business system problems.

A degree in Computer Science or Information Systems with a minimum of 3 years experience in systems development, project management and/or change management.
Advanced proficiency in the Microsoft Office Suite (Word, and Excel) including Visual Basic, as well as expertise in database management systems (Microsoft ACCESS, and Oracle) is required.
Previous experience in report generation using Business Objects, Crystal Reports, Structured Query Language (SQL), web development and maintenance support are also required.
Previous experience in defining business processes will be considered as an asset.
Success in this position requires demonstrated business communication skills, research skills and the ability to collaborate with technical and business specialists.
Pre-employment Requirements
Successful applicants must provide proof of qualifications.

Union: CUPE Local 38

Business Unit: Assessment

Position Type: 2 Temporary (up to 18 months)

Location: 2924 11 Street N.E

Compensation: Pay Grade 11 $40.05 - 53.55 per hour

Days of Work: This position works a 5 day
work week with one day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Apply By: March 20, 2020

Job ID #: 302922
We value diversity of expertise, talent and opinion which creates an innovative and collaborative environment.
We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals.
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