Invesco is a leading global asset management firm with more than $937B* in assets under management. We provide our retail and institutional clients a diverse and comprehensive range of investment capabilities to help people get more out of life. Invesco is publicly traded on the New York Stock Exchange (IVZ) and has about 7,000 employees in over 20 countries.
(*As of December 31, 2017) Job Purpose (Job Summary):
The Client Relations department is committed to providing a customer first culture at all levels. We are also committed to delivering the highest level of quality service to our client base while maintaining costs at a reasonable level. Our focus is putting the Interest of our clients first and building stronger relationships, which will foster customer loyalty. We also believe strongly in offering value added services that exceed expectations with all contacts. The Client Relations departments focus with all contacts is to identify opportunities to build stronger relationships, enhance operational efficiencies and reduce costs with our distribution partners through the following mediums: face to face client interaction, phone, email, letters, fax, and client walk-ins by professional Relationship Managers and Client Facing personnel. In all of our dealing with our internal and external client base we are continuously striving to move our business forward as well as retain and attract assets. Working within a fast paced environment, the Client Relations Representative will be responsible for delivering exceptional customer service to both our internal / external customer base. This highly motivated and energized individual will professionally develop value-added creative solutions to serve our customers needs using such techniques as Service with Integrity. The candidate must be able to build strong relationships and maximize customer loyalty by providing best in class customer service. With the use of various applications, the candidate will be responsible for analyzing, researching and taking the initiative for resolving issues and problems in a proactive manner. Extensive involvement in day-to-day operations, as well as the ability to develop positive working relationships with other departments will also be a key component of this position. Key Responsibilities / Duties:
Responsible for representing Invesco in a professional manner across all media types (i.e., by phone, through written and e-mail communication and web material)
Educating our clients on all Invesco products and services and industry trends.
Responsible for developing and offering business building ideas to enable our client base to become more efficient in the way they do business with Invesco
Responsible for handling all incoming calls and providing excellent client service
Responsible for keeping up-to-date on current events
Work closely with other departments and representatives to build, reinforce and maintain existing business and relationships
Responsible for all administrative client service issues. (i.e., commission rebates, rejected trades, problem resolution)
Ensure all information requested by the investors / sales representative is forwarded on a timely basis
Highly diligent in understanding customer requirements
Responsible for tracking, reporting and developing solutions to achieve optimal results
Demonstrating strong multi-tasking skills while still being accessible to our client base by performing the day-to-day operations
Other duties as assigned Work Experience / Knowledge:
6 months to 2 years financial services experience, an asset
Bilingualism (English / French), an asset Skills / Other Personal Attributes Required:
Working knowledge of MS Word, Outlook and web-based technologies Formal Education:
(minimum requirement to perform job duties)
Post-secondary education, strongly preferred Investment Funds in Canada Course (Note:
If not completed at time of hire, must obtain within prescribed period of time) License/Registration/Certification:
(minimum requirement to perform job duties)
CSC or other industry related-courses, an asset Working Conditions:
Hours of operation 9AM to 9PM. Overtime may be required
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invesco is committed to fair and accessible employment practices. If selected for an interview, we will work with you to ensure that your interview is accessible and accommodation is provided. Please contact us at firstname.lastname@example.org or 1.800.874.6275 to let us know if you require accommodation for an interview due to a disability.
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