Senior Customer Service Representative
An eligibility list may be established.
A multi-faceted role in a unique quality service environment
If youre looking for an exciting role in a dynamic, public service environment, this could be just the position youre after. As the Senior Customer Service Representative (SCSR) with Service BC in Invermere, you will be the front-line contact in the delivery of a diverse range of statutory and other programs in a fast-paced environment.
Service BC is a core business area within the Ministry and the provincial governments chief provider of front line services to the public by phone, in-person and over the internet. Service BCs government-wide mandate is to ensure citizens, businesses and the broader public sector have convenient access to high-quality, seamless government services. The Service Delivery Branch is responsible for the management and operation of Service BCs in-person regional points of service, including over 62 Service BC Centres and Community Access Terminal Sites.
As the Senior Customer Service Representative, you will provide service in a broad range of statutory and other programs by in-person counter service, telephone and correspondence contacts. The SCSR is the front-line contact in the delivery of these services. As the SCSR, you are expected to be knowledgeable and customer service-oriented, and to exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC. You will also provide daily staff supervision, including the delegation of tasks/work assignments. Please ensure your resume clearly demonstrates your supervisory experience in your employment history.
With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact John.Luscher@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you. NOTE:
Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
Secondary school graduation or equivalent, and preferable successful completion of post-secondary courses in accounting or bookkeeping and computers, (preferably Windows/DOS, MS Word and Excel).
Two years of clerical or administrative experience with experience as a Customer Service Representative (or comparable level). Preference will be given to those who have experience in the public sector and which involves providing services to various levels of government, industry, public and private organizations in an informational, public relations or problem solving role.
Two years or more of supervisory experience in a public or private service environment.
One year or more experience dealing with cash/financial transactions.
One year or more experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office Suite).
Experience working with computer systems both entering and explaining data.
Completion of a training program focused on customer service/service excellence is preferred.
Courses in written and interpersonal communications are preferred.
Demonstrated experience working under minimal supervision. Strong leadership background involving motivation and teamwork.
Experience interpreting and explaining policies and procedures.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required. APPLICATION REQUIREMENTS: Cover letter required:
NO - Please do not submit a cover letter as it will not be reviewed. Resume required:
YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Questionnaire:
YES (COMPREHENSIVE) - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire. IMPORTANT:
Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.
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