Customer Service Representative - Part -Time - Jobs in Calgary, AB - 631420

City of Calgary
Job Summary
  • Job Type
    Full Time
  • Telecommuting
    N/A



Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

As a Customer Service Representative you will provide excellent customer service to your clients and manage a range of transactions, while working in a fast paced environment. Primary duties include:
Accept various payment methods for admissions, program registrations, pass sales, bookings, and rentals.
Process program registrations and sell passes.
Provide information to customers both in person and over the telephone.
Process financial transactions, prepare bank deposits and complete cash reconciliation.
Conduct facility tours for new and potential customers.
Perform lifting and carrying demands for tasks such as setting up and taking down tables and chairs, storage of equipment for public use, parties, bookings and programs.
Monitor recreation services activity areas to ensure rules and regulations are followed and a safe environment is maintained.
Clean program rooms as required.
Provide basic first aid as required and support emergency response.
Working Conditions: This position requires the ability to lift up to 20 kg as it includes some heavy and awkward lifting when setting up equipment (such as badminton nets and bouncers).

Qualifications
A High School diploma or equivalency (e.g. GED) plus at least 1 year of experience in a fast paced customer service environment.
Current Standard First Aid, Cardiopulmonary Resuscitation (CPR) level C , and Automated External Defibrillator (AED) certifications.
Experience in a recreation centre and cash handling will be considered assets.
You demonstrate exceptional customer service and communication skills.
Pre-employment Requirements
A security clearance will be conducted.
Successful applicants must provide proof of qualifications.

Union: CUPE Local 38
Business Unit: Calgary Recreation
Position Type: 2 Temporary Part-Time positions (up to 2 years)
Location: 2000 Southland Drive S.W.
Compensation: Pay Grade 5 $27.98 - 37.40 per hour
Days of Work: This position works various day, afternoon, evening
and weekend shifts, including holidays.
Hours of work: Part-Time positions work 10 hours per week.
Audience: Internal/External
Apply By: March 19, 2020

Job ID #: 302986
We value diversity of expertise, talent and opinion which creates an innovative and collaborative environment.
We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals.
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