Schedule: Monday to Friday, Morning shift
Location: Port Coquitlam, BC
Details of Position:
Assess and support all driver inquiries
Escalate issues to Management when unable to resolve
Provide drivers with all relevant information and/or tools for their trip; maps, schedules, trip sheets, access codes, trip numbers, tractor keys, log books, etc.
Create ERRs (Equipment Repair Requests), Audit Driver DVIRs (Driver Vehicle Inspection Reports)
Responsible for ensuring that all work is accurately entered in the A1 system in a timely manner; live updating, order entry, to planning, to activating, progressing and closing trips.
Provide Dispatchers & Planners with information needed for shift change reports
Support Dispatchers & Planners in recovery planning for drivers, tractors, and/or trailers
Supply CSRs with information needed for customer reports
Ensure driver trip sheets are complete
Operation of the switch board; answering phone calls and transferring to the proper department
Other duties as required
Core Competencies and Qualifications:
Minimum 1 year experience as a dispatcher in the trucking industry required
Understanding of transportation and Hours Of Service required
Strong verbal and written communication skills
Strong Leadership skills and proven experience in handling multiple priorities
Must be able to work independently and in high stress environments
Must have excellent problem-solving skills and critical decision-making capabilities
Must be willing to work a flexible schedule and be able to work overtime if the demand arises
Proficient with Microsoft Programs; Outlook, Excel, Word, etc.
Ability to type up to 45 words per minute
Experience with a computerized dispatch system is an asset
Why work for Canada Cartage?
Extended Health and Dental Benefits, RRSP and Company-Matching Pension Plans
Discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, home services, cars, etc.
Opportunities for advancement within the company
Work with a company named Canadas Best Employer 2018 in Transportation & Logistics by Forbes
We would like to thank all those expressing an interest in this position; however only qualified candidates will be contacted.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women.