Inside Sales/ Warehouse - Jobs in Fort McMurray, AB - 587678

NIS Northern Industrial Sales Ltd.- Fort McKay Branch
Job Summary
  • Job Type
    Full Time
  • Telecommuting

Job Description

Company Profile

For more than 50 years, NIS & TENAQUIP has been an industry leader for industrial equipment, supplies and solutions. With branches across Canada, NIS, a division of TENAQUIP is pleased to offer one stop shopping for a wide range of quality products such as Safety, Tools, Material Handling & Storage, Welding, Facility & Fleet Maintenance, Electrical, Office Supplies, Packing & Shipping, Instruments and Industrial Lumber Supplier.


  • Starting wage based on experience
  • Benefits package offered after the completion of the 3 month probationary period
  • RRSP/DPSP Matching
  • Paid vacation

Job Summary

Inside Sales/Customer Service Representatives play a critical role in the interrelated efforts of both Sales and Operations, assuring that an excellent standard of service and a high level of external and internal customer satisfaction is maintained.

Customer Service Rep

  • Actively ensures the retention of NIS customer base which includes promoting NIS to existing customers
  • Follows laid out processes and procedures as required to provide a high level of customer service within our scope
  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service
  • Regularly provides feedback on the soundness and effectiveness of customer service policies and procedures
  • Works with the organizations other Branches and Regional teams to resolve problems, facilitate solutions and enhance customer service offerings
  • Partners with key account managers to ensure customer satisfaction
  • Actively seeks ways to assist the key account manager to promote NIS products and value added services
  • Promptly responds to customer inquiries, provide quotes and take customer orders via phone, email, fax and walk in customers
  • Utilize all resources and technology to provide exceptional consistent customer experiences
  • Efficiently source products as requested by the customer utilizing internal inventory, private label/brands, Distribution Center and supplier inventory. Ability to effectively manage and prioritize important time sensitive tasks while providing servicing walk in customers
  • Monitor all open quotes to achieve the highest level of conversion ratio to orders. Specify upon order entry expectation items to ensure appropriate inventory levels are maintained for consignment customers
  • Process customer returns following company policies
  • Routinely interacts with customers to obtain and fulfil orders accurately
  • Provides a high level of customer service expediting delivery as requested while protecting branch freight costs
  • Assists customers by troubleshooting via phone or email

Shipping and Receiving

  • Receive, unpack, count, identify and store inventory.
  • Arrange to ship or issue various purchased and processed materials.
  • Ensure boxes, pallets or other packaged materials are packed safely and securely to ensure customer receives product free of damages.
  • Follow dangerous goods shipping and receiving procedures as required.
  • Check material received with purchase order specifications.
  • Communicate with couriers and delivery drivers to maintain a professional working relationship.
  • Load and unload trucks, moves material within warehouse.
  • Check, accumulate and ship materials to designated areas.
  • Complete paperwork and maintain files in connection with stock transfers, purchase orders, shipping and receiving documents.
  • Operate manual or power lift truck as required.
  • Keep work areas clean and orderly.
  • Provide occasional help with cylinder delivery.
  • Provide adequate crates and protection for items shipped or stored in warehouse.
  • Comply and abide by all site rules and regulations

Picking and put-away

  • Put stock orders away and replenish retail displays
  • Pick and pack customer orders from a computer generated pick slip, quote or open order

Required Education, Skills and Qualifications

Educational Requirements

  • High school diploma

Required Skills/Experience

  • Valid forklift operators license *an asset
  • Previous shipping/receiving experience
  • Previous customer service experience
  • Proven team player, strong interpersonal and communication skills
  • Workplace Hazardous Materials Information Systems (WHMIS) training *an asset


  • Extended health care
  • Dental care
  • Life insurance
  • Vacation & paid time off
  • Employee assistance programs
  • Casual dress
  • Company pension

Job Types: Full-time, Permanent


  • Shipping/ Receiving: 1 year (Preferred)
  • Industrial Counter Sales: 2 years (Preferred)


  • Fort McMurray, AB (Preferred)


  • Class 5 Drivers (Required)

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