Senior Technical Analyst, Production Mainframe Services - Jobs in Toronto, ON - 405429

RBC
Job Summary
  • Job Type
    Full Time



Job Description

What is the opportunity

To provide the level of expertise required to implement, support and maintain all services under the mandate of the Production Mainframe Services team, and to strive for the highest possible productions systems availability in support of our dependent clients and businesses.

What will you do

Plan and execute weekend maintenance to provide minimal disruption to the production environment
Follow established Service Now guidelines for implementing change into the Production environment
Provide the necessary support to ensure the highest level of service for all online systems
Responsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Technology and Operations
Responsible for following up on all outstanding problems to reduce the possibilities of future service outages and/or interruption, degradation
Responsible for the seemless implementation of all hardware and software changes
Deal with hardware engineers to ensure prompt follow up on problems and preventive maintenance requirements
Works in conjunction with the Systems Managed Storage area of Global Hosting Services to ensure disk resources are allocated in a cost efficient manner
24/7 shift work on rotational basis

What do you need to succeed

Must have:
Operational/technical experience with IBM mainframe servers
Post-secondary education or equivalent
Experience with incident resolution, problem management and change management
Effective written and verbal communication skills
Organized and detail oriented

Nice to have:
Ability to code in the REXX programming

Whats in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.Opportunities to do challenging work.Opportunities to take on progressively greater accountabilities.INF

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