Service Sales Representative, Repairs - Alberta - Jobs in Calgary, AB - 631382

Total Power
Job Summary
  • Job Type
    Full Time
  • Telecommuting

Job Description

Calgary, AB

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We are hiring! Service Sales Representative Repairs, Alberta

What We Offer

Competitive Pay
100% Employer Paid Medical and Dental Benefits
Employer RRSP Matching Program
Annual Health/Wellness Spending Accounts
Professional Growth & Development

What Youll Do The Role

Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts
Timely and accurate estimating and quotations, assist with smooth & accurate project administration
Regularly and accurately populate the companys business tracking tools
Develop and maintain a customer and prospect list
Quotation follow up and track success rates also provide budgets and forecasts as requested
Work with sub-contractors to provide repair total estimation information to customers where required
Request and coordinate repair parts pricing and availability with the Total Power Parts Department
Identify new service contract opportunities working with Service Agreement Advisors to provide service contract proposals
Follow up on all quotations to gain customer approval to achieve annual sales targets
Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
Meet and exceed Repair Sales targets and contribute to the growth of contract sales targets
Follow-up on all submitted repair quotes within 48 hours also provide purchase orders to sub-contractors
Work with technicians on unit down service calls to properly inform customer of situation. This includes rental equipment costs and time frame. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe and costs.
Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer.
Participate in weekly Service Sales Department meeting to discuss opportunities and issues
Other tasks and responsibilities as may be required from time to time

Service Product Responsibilities Included items: (non-warranty repairs)

Engine replacement or major work (Non-Home Stand By)
Diesel fuel system and Injector work- (includes replacement, rebuild and injector cleaning)
Radiator replacement or recore
Alternator Repair rebuild or replacement (Advise if brand name e.g. Stanford, Marathon and others)
Major Enclosure repairs or modifications
Control system upgrades, replacements or wiring changes (exception G&H panels) and remote monitoring
Unit downs or requiring immediate quote while working on site.
Repairs requiring rental units
When subtrades are involved (e.g. electricians, cranes, rebuild shops, etc.)
Exhaust systems & turbos from engine to muffler including new insulation
Gear box repairs and change outs
Major refurbishments (refurbishments that require subcontractors, site visits or involve replacement or reconfiguration of larger systems (fuel, engine, alternator, exhaust)

What You Need

University/College education or equivalent experience
Minimum three years of sales experience in a similar industry preferred
Valid drivers license and reliable vehicle
Excellent computer skills and customer service skills
Mechanical or Electrical aptitude and/or knowledge of combustion engines an asset
In the case of a power outage or declared State of Emergency by any level of Government in Alberta, be available for work

Working Conditions

Travel required.
Ability to attend and conduct presentations.
Manual dexterity required to use desktop computer and peripherals.
This is an OT exempt position. However, there will be times when additional hours will be required to meet customer requirements
Lifting or moving up to 30lbs may be required.


A little bit about Us

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at to learn more about us.

Our growth:
As Canadas 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years. If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

Thank you for making this company a very warming and welcoming place to work and do business in. Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

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